This is one part of your Timely setup guide. After you've done the basics, you're ready to go live. Work through these steps at your own time:
- The basics
- Get booked and get found
- Getting paid
- Client experience (you are here)
- Make more money
- Reduce admin
Once you’ve finished this section, Timely will help you create a personalised client experience from booking to aftercare — without adding more admin to your day.
⏱️ Approximately 10 - 20 minutes
Personalise your online booking
Create an experience your clients will love the second they visit your online booking page. Make it look and feel like your business, while giving clients the choices they need to book with confidence.
⏱️ About 2 minutes
Add your brand colours, logo and your own text to create an online booking experience that looks and feels like your business.
Need more help? Try our step-by-step guide.
Let clients choose who they book with
⏱️ About 1 minute
Choose whether clients can select a specific team member, have no preference, or let Timely allocate someone for them.
Need more help? Try our step-by-step guide.
Customer messages
Stay connected at the moments that matter, without having to remember to send every message yourself. Timely can keep clients informed from the moment they book, through to aftercare and rebooking.
⏱️ About 1 minute per message
Keep clients informed about their appointment without picking up the phone or typing every message yourself. Timely automatically takes care of the essential updates and reminders. These reminders are already set up:
- Pencilled-in notification: an automated message immediately lets clients know you’ve received their booking request.
- Booking changes: booking changes happen – Timely automatically keeps clients updated, helping them show up at the right time, on the right day.
- Email reminder: reminds clients about their appointment 48 hours beforehand.
- SMS reminder: reminds clients 24 hours before their appointment.
You can personalise your reminders by adding your own wording, helpful information and personality.
Need more help? Try our step-by-step guide.
Follow up after an appointment
⏱️ About 1 minute per message
Just because the appointment is over doesn't mean the client experience has to stop. Automatically send personalised email or SMS follow-ups based on the service or team member.
Need more help? Try our step-by-step guide.
Here are some ideas on how you can use this feature:
Send aftercare instructions: make sure your clients have all the information they need to maintain their treatment. For example, send a SMS that they can wash their hair normally again two days after a treatment.
Ask for a review: make it easy for clients to share their experience by automatically sending a review request.
⏱️ About 1 minute per message
Life is busy and clients forget to book their future appointments. Create rebooking reminders to let clients know when they’re due for their next appointment. That way they don’t miss out, or you have to end up trying to squeeze them in last minute!
Need more help? Try our step-by-step guide.
SMS settings
A great client experience isn't just about what you send, but when and how clients receive it. Fine-tune your Timely messaging so it works for your clients and your business.
⏱️ Less than 1 minute
Give clients one consistent number for messages from your business, rather than messages coming from a pool of different numbers.
Need more help? Try our step-by-step guide.
⏱️ About 1 minute
Set boundaries around when automated messages can be sent, so a client isn't woken by an appointment reminder in the middle of the night.
Need more help? Try our step-by-step guide.
⏱️ Less than 1 minute
Add a short delay before SMS and email updates are sent, giving you time to fix any ‘oops’ moments before your client sees them.
Need more help? Try our step-by-step guide.
Create a personalised client experience
You don't need to keep every client detail in your head. Timely keeps the important things close at hand, helping you deliver a personal experience every time they visit.
⏱️ About 1 minute per service
Ask questions when clients book to make sure they're suitable and you're prepared before they arrive. For example: “When was your last lash lift?” or “When did you last exfoliate?”
Need more help? Try our step-by-step guide.
⏱️ About 2 minutes per client
Remember the little things that make a big difference. Keep useful details on your client’s record so you and your team can pick up where you left off next time.
Need more help? Try our step-by-step guide.
Add contraindications or client alerts
⏱️ Less than 1 minute per client
Add alerts for allergies, sensitivities, medications or other contraindications to a client’s record. Timely surfaces these alerts to your team across the platform, so important information is visible when it matters and can be considered at every appointment.
Need more help? Try our step-by-step guide.
Digital consultations
Move important client information out of the filing cabinet and into Timely. Digital consultation forms keep things like consent, waivers, treatment history and preferences organised and stored in the client profile, there when you need them.
⏱️ About 7 minutes per form
Build forms around your services and collect the information you need to provide a safe, personalised experience, from preferences and treatment history to contraindications and consent.
Need more help? Try our step-by-step guide.
Automate your consultation forms
⏱️ About 2 minutes
Set up Timely to send the right consultation form based on the service a client books, so everything you need is ready before they arrive — no forms to fill in at the start of the appointment.
Need more help? Try our step-by-step guide.
Reward your regulars
Take your client experience to the next level with Timely features designed to make your clients feel extra special, without all the extra legwork.
⏱️ Less than 1 minute
Start by turning on client login. This unlocks Rewards and VIP services, while also letting clients manage their appointments online.
Need more help? Try our step-by-step guide.
⏱️ About 3 minutes
Show some love to the clients who support you rain, hail or shine. Create a rewards programme in Timely that recognises their repeat business.
Need more help? Try our step-by-step guide.
⏱️ Less than 1 minute per client
Keep track of your most valued clients so you and your team can recognise them and give them the experience they deserve.
Need more help? Try our step-by-step guide.
⏱️ About 2 minutes per service
Give your VIP clients an extra special experience. Create services that only your VIP clients are able to book online.
Need more help? Try our step-by-step guide.
Make everyone feel welcome
Small details can make a big difference to how clients and your team feel. Add pronouns in Timely so your team has the information they need to address everyone respectfully.
⏱️ About 1 minute per team member
Add pronouns to client and team member profiles so they're easy for your team to see and use.
Need more help? Try our step-by-step guide.
Just like that — you've created a client experience they'll love
Up next: make more money
Get more from your time, services and calendar with Timely.
Your Timely setup:
- The basics
- Get booked and get found
- Getting paid
- Client experience (you are here)
- Up next: Make more money
- Reduce admin